At VOOCOO, we are committed to delivering your orders promptly and safely. Here’s everything you need to know about our shipping process.
1. Where does VOOCOO ship its products?
- We currently ship to 55 countries and regions. For North American orders, we ship domestically from Canada or the USA. For other regions, we ship internationally from Hong Kong.
2. Which countries do you ship to?
- North America: Canada and United States
- South America: Chile, Mexico, and Brazil
- Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
- Asia: Hong Kong (China), Japan, Macao (China), Malaysia, Singapore, South Korea, Taiwan (China), and Thailand
- Oceania: Australia and New Zealand
- Middle East: Jordan, Israel, Qatar, United Arab Emirates, Saudi Arabia, Kuwait, and Lebanon
- Africa: Egypt and South Africa
If your country or region isn’t listed, please email us at support@voocoo.co to see if customized shipping is possible.
3. What shipping carriers do you use, and are there different shipping options?
- We partner with local carriers to ensure reliable delivery. You can choose between Ground Shipping (5-9 business days) and Expedited Shipping (2-4 business days).
4. Do you offer free shipping?
- Yes, we offer free shipping on orders over $100.
5. How long does it take to process and ship my order?
- Ground Shipping: 5-9 business days.
- Expedited Shipping: 2-4 business days.
- International Orders: Typically arrive within 5-7 business days, though customs may cause delays.
6. Do you provide tracking information?
- Yes, once your order ships, you’ll receive an email with a tracking link. Please allow 1-2 business days for tracking details to update. If you don’t see any updates for 5 business days, contact us at support@voocoo.co.